Company: AgileOrtho

Email:
Phone: 7416216262

What this covers

You can return, exchange, or get a refund if the product is wrong, damaged, defective, misdescribed, or delivered near its expiry date without clear disclosure.

Timelines

• Report issues within 7 calendar days of delivery.

• Once approved, send back item within 3 business days.

• After we receive and inspect, refunds or exchanges happen in 5-7 business days.

Eligibility

• Original packaging with tags, manuals, accessories, batch/serial labels intact.

• Item must be unused unless defect or damage is the cause.

• For hygiene or medical items, seal should be unbroken (unless defect/damage).

What’s not returnable

• Opened or used items (unless defective).

• Items whose seal is broken when hygiene/safety matters apply.

• Products already expired after delivery.

• Items marked “non-returnable” on product pages.

How to request return or exchange

1. Contact via email () or phone (7416216262) with order number, product name, photos (if damage/defect), reason.

2. We’ll issue Return Authorization (RA). Without RA, returns may be refused.

3. You send item back properly packed within the timeline.

Refunds & charges

• Refunds go to the original payment method after inspection.

• Shipping charges are non-refundable, unless the return is due to our error (wrong/damaged/defective item).

• For exchange: you pay difference if new item costs more; if less, we refund the difference.

Cancellation

• You can cancel before the product is dispatched free of charge.

• After dispatch, cancellation isn’t possible; follow return policy if eligible.

Damaged / Incorrect deliveries

• Check package on delivery. If outer packaging visibly damaged, note it or refuse delivery, and contact us.

• For wrong / damaged / defective items, we’ll arrange replacement or full refund (including return shipping).

Compliance with law

This policy follows Indian consumer protection laws and the E-Commerce Rules, 2020. It does not limit your legal rights.

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